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Shipping & Privacy Policy
 

Bloom&Dusk complies with the New Zealand Privacy Act 2020 when dealing with personal information. Personal information is information about an identifiable individual. This policy sets out how we will collect, use, disclose and protect your personal information. This policy does not limit or exclude any of your rights under the Act. If you wish to seek further information on the Act, see www.privacy.org.nz.

Our Privacy Policy applies to the personal information we collect, maintain, store and use about you as our customers, visitors to our website and other digital services. 
 

Changes to this policy

We may change this policy by uploading a revised policy onto the website. The change will apply from the date that we upload the revised policy
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Collection of personal information

Wherever possible, we will collect personal information about you from you directly. We also collect personal information about you in a number of ways:

  • Via website cookies when you visit any of our websites

  • Through any registration or subscription process (e.g. when you subscribe for our emails)

  • Through any contact you have with us (e.g. telephone call or email)

  • When you enter a competition

  • When you buy or use our products and services

  • From third parties where you have authorised this or information that is publicly available.
     

How we use your personal information

  • to verify your identity

  • to provide services and products to you

  • to market our services and products to you, including contacting you electronically (e.g. by text or email for this purpose, or using Facebook or Google to advertise to you)

  • to improve the services and products that we provide to you

  • to undertake credit checks of you (if necessary)

  • to bill you and to collect money that you owe us, including authorising and processing credit card transactions

  • Deliver goods to you

  • to respond to communications from you, including a complaint

  • to conduct surveys

  • to protect and/or enforce our legal rights and interests, including defending any claim

  • for any other purpose authorised by you or the Act.

We may not be able to do these things without your personal information, such as deliver your online orders or respond to your enquiries.
 

Disclosing your personal information

We do not sell or rent your information to third parties, however, we may disclose your personal information to:

  • another company within our group

  • other companies and individuals we employ to perform functions or services on our behalf, for example to:

  • fulfill orders

  • deliver packages

  • send postal mail, emails or texts

  • provide marketing assistance

  • provide online advertising e.g. using Facebook, Instagram or Google

  • analyse data

  • process credit card payments

  • maintain our underlying IT systems

  • provide our website

  • provide customer services

  • legal

  • auditing
     

Such companies and individuals will have access to enough personal information needed to perform these functions but may not use it for any other purposes.

  • a credit reference agency for the purpose of credit checking you (if necessary)

  • other third parties

  • a person who can require us to supply your personal information (e.g. a regulatory authority)

  • any other person authorised by the Act or another law (e.g. a law enforcement agency)

  • any other person authorised by you.

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Cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
 

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

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Returns Policy

We do not have to give a refund if you change your mind about a purchase Please choose carefully. If the product you have bought is faulty, we will provide a remedy as required by the Consumer Guarantees Act.

Consumer Protection helpline
0508 426 678 (0508 4 CONSUMER)
www.consumerprotection.govt.nz

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